Influenster Experience Redesign
Reimagining product sampling and discovery for one of the world’s largest e-communities
Influenster is a product sampling platform with 6 million active members and over 50 million reviews. After a decade of growth, the community plateaued and needed a major overhaul.
Insight
With 6 million active members and over 50 million product reviews, Influenster is the go-to destination for product sampling, ratings, and reviews. After a decade, the brand had plateaued and needed a major strategic, structural, and visual overhaul to breathe life back into it, broaden its audience, and reassert Influenster’s dominance in the product discovery and sampling space.
Approach
Over 8 months, we collaborated with Influenster’s in-house teams to deliver a reimagined desktop and app experience. We deepened understanding of members’ needs and showed how to unlock untapped markets and attract prospective members. We analysed underused features and alienating aesthetic choices, identifying four key actions: overhaul the design system, simplify onboarding, improve product interaction, and increase sampling opportunities. Underpinning strategy and design is a modern, reactive platform, delivering dynamic content through a unified codebase.
Impact
Infuenster’s redesign had a quick and noticeable impact. The beta launch was open to only 1% of Influenster members, but quickly grew through WOM as the community took to Reddit, Facebook and Instagram to rave about the new app.
+39%
Growth of beta members
+49%
NPS score
+.9%
Recommend to a friend increase
